Email Router
80% less time spent sorting emails. Every message reaches the right person, instantly.
The Results
We built an AI email classifier for a mid-sized accounting firm that routes incoming emails to the right team automatically.
Key Performance Indicators
Time Saved
8 hours/week
No more manual sorting or forwarding
Cost Impact
€2,400/month
Saved in administrative overhead
Error Rate
95% reduction
In misrouted or missed emails
Speed to First Win
3 days
From kickoff to first routed email
The Story
Before
The team received 200+ emails per day across multiple inboxes. One person spent their mornings reading, categorizing, and forwarding each message to the right department. Urgent client requests sometimes sat for hours before reaching the right person. Important leads occasionally fell through the cracks.
After
Every email is now classified and routed within seconds of arrival. The tax team gets tax questions. The sales team gets leads. Support gets support requests. No one spends time sorting. The person who used to triage emails now focuses on client work. Response times dropped from hours to minutes.
Context
Project Details
Starting Point
Outlook-based email system, 12-person team, 200+ daily emails across 4 shared inboxes
Constraint
2-week timeline, no IT department, couldn't disrupt existing workflows during tax season
Risk
Sensitive client data required secure handling, team skeptical of "AI tools"
Success Metric
90%+ routing accuracy within first week, zero missed urgent emails
What We Did Not Do
We didn't replace your email system. The router works alongside Outlook, Gmail, or whatever you already use.
We didn't require your team to learn new tools. Emails still arrive in the same inbox. The routing happens invisibly in the background.
We didn't build a brittle rules-based system. The AI adapts to new email types automatically. No maintenance required when your business evolves.
We didn't need months of training data. The system was classifying accurately from day one with minimal setup.
Want Similar Results?
Book a 30-minute clarity call. We'll tell you if email routing makes sense for your situation — and if we can help.
Book a Clarity Call